Frequently Asked Questions
Everything you need to know about your Oddbox experience.
How do you source your produce?
We work directly with local farmers and growers to rescue 'odd' or surplus fruit and vegetables that would otherwise go to waste due to strict supermarket aesthetic standards.
When will my box be delivered?
Delivery schedules depend on your postcode. We usually deliver overnight or in the early morning to minimize carbon emissions and ensure your produce stays cool and fresh.
Can I choose which items come in my box?
To minimize waste, our boxes are curated based on what is seasonally available and in surplus. However, you can set 'exclusion' items in your account settings to avoid specific produce.
What should I do if my produce arrives damaged?
While we strive for perfection, transit can be bumpy. If any items arrive in poor condition, please snap a photo and contact our support team within 24 hours for a credit or refund.
Is your packaging sustainable?
Yes, we use 100% recyclable cardboard boxes and are constantly working to eliminate single-use plastics from our supply chain, opting for compostable alternatives where necessary.
How do I skip a delivery or cancel my subscription?
You have full control through your account dashboard. You can skip a week, pause your subscription, or cancel anytime before your weekly cutoff deadline.