Returns & Exchanges

At Oddbox Market, we prioritize the freshness of your produce and the reduction of food waste. If your items arrive damaged or don't meet our quality standards, please contact us within 24 hours of delivery for a refund or credit.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged produce or incorrect items along with the delivery packaging to help us improve our sourcing.

• 2.
  Contact Support

  Log into your account and submit a claim through our Help Center or email our support team with your order number and the photos attached.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine if the items qualify for a full refund or a credit toward your next box.

• 4.
  Sustainable Disposal

  As we cannot accept physical returns of perishable food, we ask that you compost any unusable items rather than returning them to us.